OrbiSCADA shows a timeout message
OrbiSCADA will display a timeout message after 10 consecutive minutes where the controller doesn't respond.
The dashboard and controller live page will show a timeout message and the latest timestamp where OrbiSCADA received a response leading up to the timeout.
Below you can find common reasons and possible solutions to resolve a timeout error
Common causes and what to check
| Area | What to check |
| Cable connections | Confirm all connections at the grid, contactors, and TMC-3 are tight and secure. |
| Hardware | Inspect the controller, modem, and antenna for physical or moisture damage. |
| SIM card | Verify the SIM card is active and the APN/HNI settings match the provider. See Install a SIM card. |
| Mobile network | Check the SIM provider's status page, they often report regional outages there. |
| Weather | After storms or lightning, inspect the electrical installation and circuit breakers. |
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