Controller missing or deleted

If a controller is no longer visible in your OrbiSCADA account, it may have been transferred, its license may no longer be valid, or the controller and its associated data may have been permanently deleted.

Possible reasons why a controller is missing

A controller may no longer appear in your account for one of the following reasons:

• The OrbiSCADA license expired and was not renewed within three months of the expiration date

• The license was cancelled by the customer, or another authorized party

• An OrbiSCADA Partner cancelled or did not renew the license

• Ownership of the controller was transferred to another user

An ownership transfer or account-access issue does not necessarily mean that the controller has been deleted. OrbiSCADA Support or the responsible OrbiSCADA Partner may need to verify the controller’s current registration.

Deletion after license expiration

A valid OrbiSCADA license must remain associated with the controller.

If no valid license is associated with the controller, the controller and all related data are permanently deleted three months after the license expires.

Can a deleted controller be restored?

No. Once a controller has been deleted from OrbiSCADA:

• The previous controller registration cannot be restored

• Historical data cannot be recovered

• The controller cannot be recovered from a backup

• A completely new controller registration must be created

Renewing or paying for a license does not automatically restore a controller that has already been deleted.

What to do next

The correct procedure depends on whether the controller belongs to an OrbiSCADA Partner.

Controller managed by an OrbiSCADA Partner

If the controller belongs to or is managed by an OrbiSCADA Partner, the Partner must create the controller again through the Partner’s OrbiSCADA administration interface. Please contact the Partner or service provider responsible for your OrbiSCADA license. OrbiSCADA Support cannot recreate a Partner-managed controller on the Partner’s behalf.

Controller not managed by an OrbiSCADA Partner

A new controller registration form must be submitted with all required information. Use the registration form that matches the controller type:

• Orbital TMC-3 controller: Complete the TMC-3 OrbiSCADA Registration form.

• Other controller types: Open the Orbital forms overview and select the OrbiSCADA registration form that matches the controller type.

If no registration form is available for the relevant controller type, contact OrbiSCADA Support and provide the complete controller details.

Important

Creating a new controller does not restore the previous controller’s configuration, logs, reports, or historical data.